Legal
Privacy policy
Last updated: 30 September 2026
Who we are
AFilipTrans Operations is operated by RoadTech Logistics Ltd, company number 15489855, registered at 19 Lowther Street, Stoke-on-Trent, England, ST1 5JE. Contact us at support@afiliptrans.co.uk or 020 8264 6669.
Our data-protection role
RoadTech Logistics Ltd is normally the controller for website enquiries, demo requests, subscriptions, support and platform-security records. For driver, workforce and operational information placed in a customer workspace, the customer transport business normally decides why and how that information is used and acts as controller; RoadTech Logistics Ltd provides the service as its processor under the applicable agreement. We may act as an independent controller where the law requires us to keep or use particular records.
Information we process
- Identity, account, role, contact and authentication details.
- Company, subscription, billing and support information.
- Driver, employment, licence, qualification and compliance records.
- Vehicle, trailer, inspection, defect and maintenance records.
- Shifts, jobs, routes, location, timesheets and expense information.
- Photographs, signatures, CMRs, proof of delivery and uploaded documents.
- Device, session, audit, security and technical diagnostic records.
We receive information from users, their employer or customer workspace, the device used to access the service and providers that help us deliver and secure it. Customers must ensure that they have an appropriate lawful basis and, where relevant, an additional UK GDPR condition for any special-category or criminal-offence data they choose to upload.
Why we use information
We use information to deliver and administer the service, create separate customer workspaces, authenticate users, record transport operations, provide support, prevent misuse, keep audit trails, communicate service information and meet legal obligations. Depending on the context, our lawful basis is performance of a contract, a legal obligation, our legitimate interests in operating a safe and reliable service, or consent where consent is required.
Sharing and service providers
Information is available only to authorised workspace users and providers needed for hosting, security, email, payment, support or other contracted platform functions. We may also share information with professional advisers, insurers, regulators, law enforcement or courts where authorised or required by law. We do not sell personal information.
International transfers
Some contracted providers may process information outside the UK. If personal information is transferred internationally, we use an applicable UK adequacy regulation or approved contractual and organisational safeguards where required.
Retention
We keep information only for as long as needed for the active service, customer instructions, security, dispute resolution, audit and legal or regulatory obligations. Retention varies by record type. Closing an account does not require immediate deletion of information that a customer controller instructs us to retain or that the law requires us to keep. Information is deleted or anonymised when it is no longer required.
Security and essential technologies
We use access controls, role permissions, protected connections, security logging and other technical and organisational measures appropriate to the service. The website uses essential technologies, including Cloudflare Turnstile on the demo form, to prevent abuse. The platform uses essential session and device storage to keep users signed in and provide requested functions. We do not currently use third-party advertising cookies on the public website.
Your rights
Subject to UK data-protection law, you may have rights to access, correct, erase, restrict or receive your personal information and to object to certain processing. For records controlled by your employer or transport company, contact that organisation first; we will assist it with valid requests. Account holders can start a deletion request inside the app or use the account deletion page.
You may also complain to the Information Commissioner's Office. We would appreciate the opportunity to address your concern first.
Changes and contact
We may update this policy when the service or legal requirements change. Material updates will be shown here with a revised date. For privacy questions, contact support@afiliptrans.co.uk.